Privacy Policy

Scrap Hubs (“we”, “us”, “our”) operates a doorstep scrap collection and recycling service across Makkah, Jeddah and Taif in the Kingdom of Saudi Arabia. This Privacy Policy explains what information we collect when you use our website or contact us, how we use it, and the choices you have. By using this website you agree to the practices described below.

1. Information We Collect

When you submit our pickup request form or contact us, we may collect:

• Your name and contact details (phone number, WhatsApp number, or email).
• Your city or district and any location details you share so we can schedule a pickup.
• Details about the scrap or items you want collected.
• Any message or information you choose to send us.

2. Information Collected Automatically

Like most websites, we and our partners automatically collect certain technical data through cookies and similar technologies, including your IP address, browser type, device information, pages visited, and how you arrived at our site. This helps us understand site performance and improve our service.

3. Cookies, Google & Advertising

We use Google services, including Google Ads and may use Google Analytics, to promote our service and measure how our ads and website perform. These services use cookies and similar identifiers to:

• Measure conversions, such as when someone contacts us after seeing an ad.
• Show relevant ads to people who have previously visited our website (remarketing).
• Understand audience behaviour to improve our advertising.

Google Ads Settings, and you can control cookies through your browser settings. To learn how Google uses data, see Google’s Privacy & Terms." data-ar="يستخدم مزوّدون خارجيون، بما فيهم جوجل، ملفات تعريف الارتباط لعرض الإعلانات بناءً على زياراتك السابقة لهذا الموقع ومواقع أخرى. يمكنك إلغاء الإعلانات المخصّصة من جوجل عبر إعدادات إعلانات جوجل، كما يمكنك التحكم بالكوكيز من إعدادات المتصفح. لمعرفة كيفية استخدام جوجل للبيانات، راجع سياسة الخصوصية والشروط الخاصة بجوجل.">Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this and other websites. You can opt out of personalised Google advertising by visiting Google Ads Settings, and you can control cookies through your browser settings. To learn how Google uses data, see Google’s Privacy & Terms.

4. How We Use Your Information

• To respond to your enquiry and arrange a scrap pickup.
• To contact you about your request by phone, WhatsApp or email.
• To operate, maintain and improve our website and service.
• To measure and improve our advertising and marketing.
• To comply with legal obligations.

5. Sharing Your Information

We do not sell your personal information. We may share it only with service providers who help us operate our website and advertising (such as Google), and where required by law. Any partners who handle your data are expected to protect it appropriately.

6. Data Retention

We keep your information only for as long as needed to provide our service, respond to your requests, and meet legal or business requirements, after which it is deleted or anonymised.

7. Your Choices & Rights

• You can ask us what personal information we hold about you.
• You can ask us to correct or delete your information.
• You can opt out of personalised ads and manage cookies as described above.

To exercise any of these, contact us using the details below.

8. Children’s Privacy

Our service is intended for adults. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.